Netherlands based KPN Group has rebranded all its Belgian subsidiary operations under the "Base" brandname....
Mobile Network Customer Experience Management
Reduce churn and increase revenues by recognising customer complaints before they do.
COPS™-VIPCare allows you to measure and track the quality of service as experienced by your valued customers. Use this insight to address network issues proactively and allow customer care to be in touch with your customers, informing them of any issues detected and how those issues will be resolved -- before they have a chance to complain.
Reducing churn and improving customer experience are vital in today's competitive market. COPS-VIPCare is an extremely intuitive and user-friendly web-based platform that empowers customer care, marketing, and engineering departments with insight into the actual experience of your VIP customers. This allows for proactive customer engagement as well as targeted campaigns that offer your customers the peace of mind that their network issues are being addressed.
COPS-VIPCare produces metrics including frequency of dropped calls per VIP customer experience, the location of the dropped calls, the total number of calls made, and more. Reasons for the calls drops are summarised per customer, together with the engineering details for each event.
- Stay in touch with your customers with good insight into their perceived network quality (mobile network analysis)
- Excels in reducing churn, especially among VIP and corporate customers
- Gain the ability to talk to customers before they get a chance to complain
- Provide your engineering teams with information to help them improve customer- perceived quality