Celcite

Technical Support

Our dedicated COPS™ technical support team addresses all support issues related to training, deployment, installation, and use of the platform through the COPS™ Support ticketing system which is the single source for tracking issues and feature requests.

Log a Support ticket

Please enter your user name and password to access the COPS™ Support ticketing system. If you do not have an account or forgot your password, please send an email to support@celcite.com

Celcite Support offers a variety of Support Services including:

• COPS™ Webinars
  The tool is well documented and this documentation is currently available to the user via Microsoft "help" files. COPS™ has extensive help documentation for understanding all modules within the tool.
• Tool Operation Training
  General COPS™ training workshops are intended to provide engineers with the knowledge they need on how to operate the tool and get the most out of it.
• Conference Calls
  Regular conference calls open to the user community. Discussions include open support tickets, current and upcoming market/network activities related to COPS™, and COPS™ upcoming releases.
• Maintenance and Upgrades
  Celcite offers maintenance and upgrade services for all COPS™ installations. Celcite will work closely with IT departments to ensure proper data access, IT connectivity, hardware, etc.