Support
Celcite has a dedicated COPS™ technical support team to address all support issues related to training, deployment, installation, and use of the tool.
The COPS™ Support ticketing system is the single source for tracking issues and feature requests.
Log a Support ticket
Please enter your user name/password to access Support Page. If you do not have an account or forgot your password, please send an email to support@celcite.com
Celcite Support offers a variety of Support Services including:
- COPS™ Webinars
The tool is well documented and this documentation is currently available to the user via Microsoft "help" files. COPS™ has extensive help documentation for understanding all modules within the tool. - Tool Operation Training
General COPS™ training workshops are intended to provide engineers with the knowledge they need on how to operate the tool and get the most out of it. - Conference Calls
Regular conference calls open to the user community. Discussions include open support tickets, current and upcoming market/network activities related to COPS™, and COPS™ upcoming releases. - Maintenance and Upgrades
Celcite offers maintenance and upgrade services for all COPS™ installations. Celcite will work closely with IT departments to ensure proper data access, IT connectivity, hardware, etc.
